Responsibilities:
- Collaborate with the tailor-made team to understand tour itineraries and customer requirements, ensuring the successful execution of travel packages.
- Coordinate and manage all logistical aspects of tours, including transportation, accommodation, activities, and meals.
- Liaise with suppliers, vendors, and local partners to secure services, negotiate rates, and confirm reservations, maintaining strong working relationships.
- Monitor and track tour operations, ensuring all services are delivered as promised, and address any unforeseen issues promptly to minimise disruptions.
- Prepare comprehensive tour documents and materials for guides, drivers and travellers, providing clear instructions and relevant information to enhance their experience.
- Conduct pre-tour briefings with guides, outlining the itinerary, expectations, and addressing any questions or concerns.
- Handle day-to-day operations, such as coordinating airport transfers, managing tour guides, and overseeing sightseeing activities to ensure a smooth flow of operations.
- Act as the point of contact for travellers during their journey, offering assistance and support to address any issues or enquiries that may arise.
- Proactively identify opportunities to enhance tour experiences, suggesting improvements to itineraries and activities based on customer feedback and industry trends.
- Maintain accurate and up-to-date records of bookings, cancellations, and customer information using our internal systems.
- Provide timely reports to management on tour performance, customer feedback, and operational challenges.
- Assist in the development and execution of marketing initiatives to promote our tour packages and attract new customers.
Qualifications:
- Bachelor’s degree in Tourism, Hospitality, Business, or related field (preferred).
- Proven experience in tour operations, travel planning, or related roles within the tourism industry.
- Strong organisational skills with exceptional attention to detail.
- Excellent interpersonal and communication skills, both written and verbal.
- Customer-focused mindset with the ability to manage customer inquiries and concerns effectively.
- Proficiency in using computer systems and software for booking management and communication.
- Ability to work under pressure, adapt to changing circumstances, and solve problems creatively.
- Familiarity with local attractions, landmarks, and cultural nuances to enrich tour experiences.
- Fluency in additional languages is a plus.
- Flexibility to work irregular hours, including weekends and holidays, as required by tour schedules.
- All applicants must have the legal right to work within Thailand. There is no sponsorship of a Visa or Work Permit for this role.
